CLICKS: Assistant Store Manager- White River

Introduction

Are you passionate about retail and service excellence? Are you confident to encourage sales and building customer loyalty to ensure a competitive advantage for the brand? An interesting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job description

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty to meet sales, profit, and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the store’s financial performance by driving and maximizing sales through the execution of promotional activities and driving cross-selling, up-selling initiatives, and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule daily in line with the Group’s labor policy and the relevant labor model to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in-store that results in a great customer experience drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities efficiently, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years experience in an assistant store management role within a retail/FMCG store operations environment or completed the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles and Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk, and compliance management procedures and Knowledge of customer service excellence, and Knowledge of labor legislation and IR practices
• Knowledge of people management and Knowledge of competency-based interviewing
• Numeracy skills and Results and target driven
• Planning and organizing skills and Problem-solving skills
• Strong customer orientation, Good communication skills, and Computer literacy

Essential Competencies

• Following instructions and procedures and Planning and Organising and Delivering Results and Meeting Customer Expectations
• Working with people and Analyzing
• Leading and Supervising, Entrepreneurial and Commercial Thinking and Coping with Pressures and Setbacks

HOW TO APPLY

APPLY ONLINE CLICKS Assistant Store Manager- White River