The Cellular Associate is responsible for reaching sales targets by approaching customers and selling cellular products to customers in store.
- Customer Experience & Sales:
- Engage with prospective customers to present information and explain available products
- Persuades potential customers to purchase a product
- Explain products and prices, and answer questions from customers
- Drive sales through upselling products based on customer’s needs analysis and preferences
- Maintain updated knowledge on all product related concepts
2. Administration:
- Facilitate and manage the out-of-box failures (OBF) and repair policies
- Efficiently perform department tasks including daily stock hazard counts, creating merchandise displays, remerchandising, pricing markdowns according to the planogram, transferring merchandise, inventory control, and processing transactions
- Maintain cellular kiosk including updating display, ensuring tidiness at all times
- Facilitate stock receiving process and ensure all merchandise is represented on the floor
- Train customers on the set-up, operation, and maintenance of mobile devices and accessories
- Education:
- Grade12
- Experience:
- 1-2 years relevant experience in a similar role
- Knowledge/ Skills:
- Sales
- Customer orientation
- Attention to detail
- Problem solving
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